Frequently Asked Questions

Secondary Lunch Program

 

 

How much do meals cost?

 

 

Breakfast

Lunch

Lunch Includes:

 

Choice of Entrée

(includes protein & whole grains)

Fruit and Vegetable Side Dishes

Milk

 

Secondary

$1.50

$3.00

Reduced Price Meals

$0.30

$0.40

Milk Only (all meals)

$0.50 per carton

$0.50 per carton

 

How do I get a menu and nutritional information?

A complete menu, our menu guide, and nutrition information is available on the Menus Page.

 

How does my student use their Food Service Account?

Every student has an account, accessed with their student ID number.  Each register has a keypad for students to punch in their ID number.  Students must have money in their account in order to use it.  All outstanding balances from your student’s elementary account must be paid before they can use their account at the secondary level.

 

How do I deposit money?

  • Online deposits are made at Jenison Family Portal or Hudsonville Family Portal ; all you need is your student’s 5-digit account number.  The money is available in the account within 15 minutes!  Please note that there is a  service fee that covers our cost of offering this service.  You only pay this fee if you make a deposit online.   It is free to check balances. 
  • Send checks (made out to Jenison/Hudsonville School Food Service)  or cash with your child in a sealed envelope with a deposit slip and the student’s first and last name on the outside of the envelope.  You can use one envelope and one check for more than one student but please be sure to include a note so we know how much money to put in each account. 
  • We recommend that you try to keep at least $5.00 in your student’s account so that they can make purchases without worry!
  • We don’t cash checks through Food Service.

 

How do I see what my student is buying?

  • Monitor the account online!  Go to Jenison Family Portal or Hudsonville Family Portal to deposit money, view account histories, or place restrictions on the account.
  • Contact us with questions about your child’s account at This email address is being protected from spambots. You need JavaScript enabled to view it.  or call our office at (616) 457-2400.  We can provide an account history so you can see deposits and purchase activity.
  • Restrictions can be placed on each account, according to your wishes.  Call our office or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  and we can discuss your options!

 

How will I know when they run out of money?

 

What if my child forgot their lunch and has no money in their account?

  • If you have other children in the district, we can transfer money between them.  Or you can deposit funds online – money is available within 15 minutes of the online deposit. 
  • We will allow emergency charging of up to 2 school meals.  After that, students must visit the school's office for approval.  No a la carte items can be charged.

 

Free/Reduced Meal Benefits - how does it work?

  •  A NEW application must be filled out every year
  • If your family receives SNAP (food stamp) benefits, no application is necessary; you will receive a letter confirming your benefits.
  • Apply online at Jenison Family Portal or Hudsonville Family Portal or send back the form in this packet.  It is fast and easy to apply online! 
  • Paper applications are available at each school and will be approved within 5 business days.  
  • Once your application is approved, benefits begin immediately.  We will also notify you via mail.
  • Students who qualify for meal benefits use their account just like everyone else!  
  • Any item purchased beyond a school meal is a la carte and they must have money in the account to purchase those items.
  • All meal benefit information is confidential! 

 

How can I contact the Food Service Office?

We are open Monday through Friday 7:30 until 4:00pm.  (Closed on school breaks and holidays)

 

Jenison/Hudsonville Food Service

2140 Bauer Road

Jenison, MI  49428

 

Phone:  (616) 457-2400

Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

Website:  www.jenhudfood.org

 

 

USDA Nondiscrimination Statement 

In accordance with federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, this institution is prohibited from discriminating on the basis of race, color, national origin, sex (including gender identity and sexual orientation), disability, age, or reprisal or retaliation for prior civil rights activity.

Program information may be made available in languages other than English. Persons with disabilities who require alternative means of communication to obtain program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the responsible state or local agency that administers the program or USDA’s TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.

To file a program discrimination complaint, a Complainant should complete a Form AD-3027, USDA Program Discrimination Complaint Form which can be obtained online at: USDA Program Discrimination Complaint Form, from any USDA office, by calling (866) 632-9992, or by writing a letter addressed to USDA. The letter must contain the complainant’s name, address, telephone number, and a written description of the alleged discriminatory action in sufficient detail to inform the Assistant Secretary for Civil Rights (ASCR) about the nature and date of an alleged civil rights violation. The completed AD-3027 form or letter must be submitted to USDA by:

  1. mail:
        U.S. Department of Agriculture
        Office of the Assistant Secretary for Civil Rights
        1400 Independence Avenue, SW
        Washington, D.C. 20250-9410; or

  2. fax:
        (833) 256-1665 or (202) 690-7442; or

  3. email:
        Program.Intake@usda.gov

This institution is an equal opportunity provider.